Your files are ready to download as soon as you've paid. You can download them again whenever you need, from the link in your email or from My purchases.
When we'll refund you
- the file won't open or download, and we can't fix it for you
- the resource is very different from its description
- you bought the same resource twice by mistake
- you bought a single resource and then bought the bundle it's part of: we'll refund the single resource
Digital files can't be returned, so we don't usually give refunds for a change of mind once a resource has been downloaded. You also have rights under the Australian Consumer Law. If a resource has a major problem, you can choose a refund.
How to ask for a refund
Send us a message through the contact page. Include the email address you bought with and what went wrong. We usually reply within 2 business days. Refunds go back to your original card through Stripe and take 5–10 business days to appear.
Trouble downloading?
- Check your junk or spam folder for the download email.
- Go to My purchases, type your email address, and we'll send you a sign-in link.
- Resources come as ZIP files. On a computer, double-click the ZIP to open it. On an iPad, open it in the Files app.
- See the Help page for step-by-step tips, or send us a message and we'll help.
You have 30 days to ask for a refund
If something isn’t right, ask within 30 days of buying. Your receipt shows the exact date.
Ask about a refund